General Privacy Statement

You may provide data when you register, subscribe, request advice or interact with our tools. This information enables account setup, personalized service and secure transactions.

• Contact details such as full name, email address and phone number used to communicate about your account and service updates.
• Identification and verification data, such as government ID numbers where required for regulatory compliance and account verification.
• Business and transactional information, including bank or payment details necessary for billing and commitment execution when you use paid services.
• User preferences and values profile information collected via questionnaires or settings to align your collection with your stated principles.
• Messages and correspondence with ValueLift advisers or customer support that are required to provide effective support and record-keeping.
• Content you submit, such as documents or uploaded files needed to verify identity or fulfill requested services.

When you interact with our site and services, we automatically collect technical and usage data to maintain performance, prevent abuse and make the experience more relevant.

• Device and browser information, including device type, operating system, browser version and settings.
• Usage data such as pages visited, features used, session duration and interaction events to support analytics and product improvement.
• IP address, time stamps and approximate location for security, fraud prevention and regional compliance.
• Analytics and performance data collected using cookies and similar technologies to measure and optimize site behavior.
• Crash reports and diagnostic data that help us identify and fix technical issues promptly.
• Aggregated or anonymized information that cannot reasonably be used to identify you, used for research and product development.

We use personal data for clear, specific purposes that support service delivery, customer experience, compliance and operational needs. Each purpose is limited to what is necessary.

• To provide and operate the ValueLift service, including account setup, collection management and advisor interactions.
• To process payments, billing and any tax-related reporting required under Singapore law.
• To verify identity and prevent fraud or unauthorized access to accounts.
• To personalize recommendations and align commitment options with your stated values and preferences.
• To send operational communications, service updates, and responses to your inquiries.
• To analyze usage and performance so we can improve features, user experience and product reliability.
• To comply with legal obligations and respond to lawful requests from regulators or law enforcement.
• To maintain records for internal audits, dispute resolution and to support lawful business operations.

ValueLift uses cookies and similar technologies to deliver reliable service, remember preferences and gather analytics. Cookies help us understand usage patterns so we can enhance features and performance.

We use session cookies, persistent cookies and third-party cookies for analytics and functionality. Some cookies are essential for basic operations; others are optional and used for personalization and analytics.

Cookie categories include Essential (required for site operation), Performance (analytics and usage), Functional (preferences), and Marketing (advertising and personalization).

You can manage cookie preferences through your browser settings or the cookie preference tool on supportval.pro. Disabling non-essential cookies may limit certain features and personalization.

View our detailed Cookie Policy on supportval.pro/cookie-policy

We share personal data only with partners and providers who need it to perform services on our behalf or when required by law. We select partners with appropriate security and privacy practices.

• Payment processors and banks for transaction processing and reconciliation.
• Identity verification and compliance service providers to meet regulatory requirements.
• Cloud hosting, analytics and email delivery providers that support ValueLift infrastructure.
• Professional advisors and auditors engaged to support internal controls and compliance activities.
• Affiliates and service partners when necessary to deliver a specific feature you have requested or opted into.
• Law enforcement, regulators or courts when disclosure is required by applicable law or to protect legal rights.

We retain personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention periods are reviewed periodically.

Account records and identity verification documents are retained for the duration of the customer relationship and for a reasonable period afterward to meet legal and regulatory requirements, typically no less than the period required by Singapore business regulations.

Messages and correspondence are retained for a limited period to provide customer support, resolve disputes and maintain quality assurance; retention duration depends on the subject matter and legal obligations.

System logs, analytics and diagnostic data are retained in aggregated or identifiable form according to operational needs and security considerations, with routine purging of data that is no longer necessary.

When personal data is no longer required, we securely delete or anonymize it in a manner appropriate to the sensitivity of the data and applicable legal obligations.

We implement a range of organizational, technical and physical controls to protect personal data against unauthorized access, disclosure, alteration and destruction. Security is reviewed regularly and updated to address evolving threats.

• Encryption of data in transit and at rest to protect sensitive information.
• Access controls and role-based permissions to limit employee access to personal data on a need-to-know basis.
• Regular security assessments, logging, monitoring and incident response procedures to detect and address potential threats quickly.

ValueLift respects data protection principles aligned with international best practices. While headquartered and operating in Singapore, we adopt transparent processing practices so individuals understand how personal data is collected, used and managed on supportval.pro.

Although Singapore law is our primary legal framework, ValueLift observes privacy principles similar to those in other jurisdictions, including the rights to access, rectify and delete personal data where applicable. If specific regional laws apply to you, we will respect applicable legal rights in handling your information.

• Right of access: request a copy of personal data we hold about you.
• Right to correction: request correction of inaccurate or incomplete personal data.
• Right to deletion: request deletion of personal data where retention is no longer necessary or lawful.
• Right to object or restrict processing: object to or request restriction of processing where legal grounds permit.

If you have concerns about our privacy practices, please contact us first so we can address the issue promptly. You may also lodge a complaint with the Personal Data Protection Commission Singapore if you remain unsatisfied after contacting ValueLift.

ValueLift may send promotional content about products, services, events and offers relevant to your interests. We tailor communications to be useful and relevant so you receive value-aligned business options and educational updates.

To stop marketing messages, click the unsubscribe link in any marketing email or update your preferences in your account settings on supportval.pro. You can also contact our privacy team to opt out of specific channels.

ValueLift does not knowingly collect personal data from children under 16 without parental consent. If we learn that we have collected such data without appropriate consent, we will take steps to delete it promptly upon verification.

Our website may contain links to third-party sites and services. These sites have their own privacy practices which may differ from ours. ValueLift is not responsible for third-party content or privacy practices; we encourage you to review their policies before providing personal data.

We may update this privacy notice to reflect changes in our practices or legal obligations. Significant changes will be posted on supportval.pro with an updated effective date. Continued use of our services after changes indicates acceptance of the revised terms.